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To: information@lamphouse.com
From: Ron Kuhnel
Date: Mon, 27 Dec 1999 12:29:43
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Gentlemen:
Recently I ordered from your web site a replacement glass for my Stiffel Torchiere floor lamp. You delivered this in a prompt manner. Even more impressive, even though shortly after I placed my order you raised the price for this item on your web site, you honored my order at the original price. This shows great integrity and a high sense of business values. I would recommend you without hesitation to anyone needing lamps or lamp equipment.

Sincerely.

Ron Kuhnel
Eureka, CA

To: information@lamphouse.com
From: sharjax@ibm.net (Sharon Richardson)
Subject: Thanks . . . thanks. . . thanks!!!

Monday, August 16, 1999 at 10:56:24
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Thanks so much to Nancy and Linda for their extra effort in
getting my lamps to me to allow them to be installed our our new boat. It
has been a pleasure using your home page and in dealing with your very
professional and service- oriented staff. I have told all of my friends
about my great internet shopping experience! Thanks again.

Date: Fri, 21 May 1999 12:46:04 -0400 (EDT)
To: information@lamphouse.com
From: TheDwiz@aol.com (Don Bates)
Subject: Kudos!

Last evening, the lampshade which I had ordered was delivered and I was very impressed with the quality/packaging or overALL professionalism which was evident. The recipient of that gift was delighted to boot.

I know I paid for the services but wanted to add my thanks for a job very well done. Needless to say, I'll be recommending you to any interested parties...and a peaceful weekend to you!

Subject: Stiffel lamp
From: ROBERTBIEL@prodigy.net
To: information@lamphouse.com
At 02:40 PM 2/17/1999 -0500, you wrote:

Nancy -
We got the lamps last night. They were well packed and survived shipping perfectly. They are the right model and they look wonderful in our living room. You can count me as one happy customer. By the way, I plan to list your company on the Consumer Reports Website as a company who provides quality service at a fair price. I hope it brings you some business.
Thanks for a pleasant shopping experience,
Robert

Subject: Thanks Guys!
   Date: Mon, 06 Oct 1997 00:04:11 -0500
   From: "Charles E. Stephens" stephens@thaad.tecmasters.com
     To: information@lamphouse.com

Guys: the Fine Art and Cooper lamps are FABULOUS.
Thanks for the great help and service.
And think of how many politicians we did not feed with
our tax dollars by buying from you in Florida.
Getting another order together as I write this.
I'll never shop for another light except here.


Subject: Lampshade
   Date: Wed, 17 Sep 1997 19:08:01, -0500
   From: XMSK10A@prodigy.com (DR SHARON G BRONIATOWSKI)
     To: information@lamphouse.com

Dear Harvey,

We received your beautiful shade.
We are quite pleased with it.  
It fits the lamp and the decor perfectly.
Congratulations for a job well done.
I'll recommend you to my friends.

Thanks again, 
Sharon


Subject:  HARVEY! I just received my lamp shade in the mail....
   Date:  Tue, 29 Jul 1997 07:38:06 -0400
   From:  "dillard" dillard@pa.net
     To:  information@lamphouse.com

.....AND it's Perfect!

I know they say you're crazy if you buy
a lamp shade without trying it on your lamp,
but I knew what I wanted AND ONLY YOU
HAD IT!

Thanks so much!
I couldn't find the selection and service
anywhere else!

Fran Dillard
Satisfied Customer
(and probably a repeat when I need another!)

AND

Harvey,
Please feel free to do exactly that!
(allow the use of the above e-mail)
I have to echo Fran's comments:
I've rarely been so impressed by the services
of any business.  Believe me, we looked high
and low for a suitable shade.  Yours is PERFECT
in size, trim, material, worksmanship,
price --Everything.
We even thought the packing of our lampshade
was beyond the average measure!
It was truly "made to order" and we can't thank
you enough.  We wish you all the success you
can achieve.

John Dillard

Subject:  shade delivery
   Date:  Thu, 24 Jul 1997 15:51:17 -0400
   From:  "Richard & Judy " MiCasa@entercomp.com
     To:  Harvey@lamphouse.com

Hi there!

I wanted to let you know, that my shades arrived this afternoon,
they look very nice.  As soon as I find the appropriate finials
they will adorn my lovely lamps.
Thank you very much for all your help.

Judy

Subject:  Light Fixture Order
   Date:  Thu, 10 Jul 1997 12:47:00 -0700
   From:  "Scharrer, Klaus" Scharrer@courier10.aero.org
     To:  Lamp House : information@lamphouse.com

Harvey,
Your timing to check on delivery was perfect.
The fixture arrived yesterday, and it is
hanging and looks and works great.
I installed it with the original transformer
and 20 W bulbs, and now I think you were
right: The light output is not all that bad.
Thanks for the warranty alert:  Makes sense,
considering the additional heat ......
F. Ramond did a terrific job on the down rod:
I hadn't imagined the chain of involved parts,
but looking at the ends, someone must have
worked hard a full day on getting this all
together and matching, what a job!  And the
packaging was a masterpiece as well:
Huge cartons full of styrofoam bubbles
and carefully placed parts suspended in the
middle.  If you have a chance, go ahead and
commend them on this level of quality work
and attention to detail, please.

Thanks again, Harvey!
Klaus

Subject:  Got it Today and put it up, It looks GREAT!
   Date:  Wed, 18 Jun 1997 21:12:05 -0600
   From:  Chris Russell : crussell@sisna.com
     To:  Lamp House : information@lamphouse.com

Harvey,
     I got it today and got it all put up.
It looks GREAT!!! There is only one small problem,
I am not sure what kind of light bulbs to get for it.
What do you suggest?? What works the best? And what kind
of wattage can it handle?

Thanks a lot and hope to hear from you soon.

Chris Russell

Subject: Re: Shades
   Date: Thu, 22 May 1997 19:11:15 -0400 (EDT)
   From: Kmcamera@aol.com
     To: Brian@lamphouse.com

Dear Brian,
I wanted to write you and thank you so much for your
help.  We received the shades, and I was so happy with
the way the recover came out, it looks really cool, I
will send you a Polaroid, so you can see it in the
context of the room.
The Burlap shades fit fine, and I will send you a
picture of that as well.
I will highly recommend your expert service and quality
to my friends in NYC as well as my many family members
and friends who live in Florida.  
Thanks for your patience and thank whovever packed
the box, as it came in just fine.

Sincerely,
Jaimie Katz

Subject:  Re: My order of 4/20/97 -- Revision
   Date:  Mon, 05 May 1997 09:46:54 -0400
   From:  Jean(did not want e-mail address listed)
     To:  Harvey Brodzki: information@lamphouse.com
 
Harvey,
Many thanks for your attention to this
-- especially the follow-up call Monday morning.
I received the shades on Friday. They look just great.
I think you've all done a great job with your site.
I wish more companies were this responsive.
I'll be back!!!

Jean

Subject: Did you get the shades?
   Date: Sat, 26 Apr 1997 23:03:03 -0400
   From: Robert Weidman: rweidman@up.net
     To: Harvey Brodzki: information@lamphouse.com

The shades arrived safely and look great.  Thanks for 
your concern and your informative web site.  Friends and 
family thought I was nuts to order lampshades over the 
internet - they've now changed their minds! 

Robert Weidman

Subject: Lamps
   Date: Thu, 24 Apr 1997 12:29:44 +0300
   From: Michael and Sandra Ellison: ellisonm@mayanet.com.tr
     To: "Harvey Brodzki": information@lamphouse.com

Recieved my lamps today.
They are, as expected, great.
Thank you for the outstanding packing job.
I will definately be purchasing from your company again.

sincerely 
Michael Ellison
As I get permission from customers more will be listed.




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